Question 1

Does it work if the photo is badly damaged?

Accepted Answer

Usually yes. Scratches, creases, damp stains, torn pieces and fading come back well. What cannot be rebuilt is a face that is no longer visible in the original: if the face is gone, anything produced would be invented, and we do not do that. Try it free and see before paying.

Question 2

Can I just photograph the print with my phone?

Accepted Answer

Yes, that is what most people do. Put it on a table, window light, no shadow across it, and shoot straight down. No scanner needed.

Question 3

Are the colours the real ones?

Accepted Answer

No, and it is worth saying plainly. The colour we apply is the most plausible for the period, the light and the clothing. Nobody can know whether that jacket was blue or green. If you know, write to us and we adjust it.

Question 4

What happens to my photos?

Accepted Answer

They sit in private storage, are never published, never sold and never used to train any model. They are deleted automatically after 30 days, and you can delete them yourself sooner from your photos.

Question 5

Do I need a subscription?

Accepted Answer

No. You buy a credit pack, spend it whenever you like, and there is no recurring charge. There is nothing to cancel.

Question 6

What if I do not like the result?

Accepted Answer

You only unlock what you like: the preview comes before the payment. If the file still comes out wrong, we redo it or return the credit, just write to support.

Question 7

What format do I get?

Accepted Answer

An image file 2048 pixels wide, ready to print, send over WhatsApp or take to a photo shop.

Question 8

Can I restore photos of people who have passed away?

Accepted Answer

That is what it is most used for. We only ask that the photograph is yours or your family, and that you do not upload photos of other people without their permission.

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