Refund policy
When we refund, how to ask and how long it takes to arrive.
Operator: Jonathan França de Souza · NIF 316017540
Rua Capitão José Pacheco, 6, 2910-573 Setúbal, Portugal
Last updated: 2026-08-19
1. Summary
If the service does not work for you, email support@memotakes.com within 14 days of your purchase and we refund the corresponding amount. No forms and no need to justify the reason in detail.
2. 14 day commercial guarantee
This is a voluntary guarantee from the operator, additional to your statutory rights. It covers the most common case: you bought credits and none of the restored photographs is usable for you.
3. Unused credits
Credits you have not spent are refunded in full within the guarantee period. If you used less than twenty percent of the pack, the full purchase amount is refunded.
4. Credits already used
Each consumed credit unlocked a high resolution image that is already in your hands, so it is deducted from the amount refunded. The calculation is proportional and is detailed in the reply to your request.
5. Right of withdrawal in the European Union
For digital content delivered immediately, the statutory fourteen day right of withdrawal lapses once performance has started with your express consent, which you give when unlocking the first image. Unconsumed credits keep the right of withdrawal during those fourteen days.
6. Complaints book and alternative dispute resolution
Consumers resident in Portugal may use the electronic complaints book at www.livroreclamacoes.pt. Wherever you live, failing agreement the dispute may be referred to an alternative consumer dispute resolution body: the one with residual jurisdiction for the operator is CNIACC · Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, at www.cniacc.pt. In disputes worth up to 5.000 €, the trader is bound to arbitration when the consumer requests it.
7. How to request it
Email support@memotakes.com from the same address used for the purchase, stating the date and amount. If you bought without registering your email, attach the Stripe receipt.
8. Timing
We reply within 24 business hours at most. Once approved, the refund is issued to the original payment method and usually takes 5 a 10 days to appear on your statement, depending on the issuing bank.
9. Technical failures
If a generation fails due to a system error, credits return to your balance automatically, with no need to claim. If you spot a duplicate charge, it is refunded in full with no deduction.
10. What is not covered
Purchases on accounts suspended for breaching the terms are not refunded, in particular for uploading images of third parties without consent or of minors.
11. No subscriptions to cancel
All purchases are one time payments. There is no auto renewal, so there is nothing to cancel to stop being charged.
12. Chargebacks
If you have a problem, write to us before opening a dispute with your bank: it is resolved faster and at no cost to anyone. In a dispute we will provide the payment processor with the record of the purchase and of the generations performed.